Account Deletion Policy

Last updated: December 01, 2024

At Campusly, we value user autonomy and ensure that you have complete control over your personal data. This document outlines the procedure and implications of deleting your Campusly account.

Steps to Delete Your Account
To delete your account, follow these steps:
  1. Log in to the Campusly app.
  2. Navigate to Privacy & Account > Delete Account.
  3. Read the on-screen information about account deletion and confirm your understanding.
  4. Click on the "Delete Account" button to initiate the process.
  5. Verify your identity if prompted (e.g., email or OTP confirmation).
Once you complete these steps, your request will be processed, and you will receive a confirmation email.

Data Deleted Upon Account Deletion
When your account is deleted, the following data is removed from our systems:
  • Personal details such as name, email address, and phone number.
  • Profile information, including your bio and uploaded photos.
  • Activity data, such as posts, comments, and event registrations.
  • Marketplace listings created under your account.
Please note that deletion of your account will make your profile and associated activities permanently unavailable to other users.

Data Retention and Exceptions
In compliance with legal requirements and operational needs, some data may be retained:
  • Financial transaction records, such as receipts for payments or purchases, will be stored for up to 5 years for auditing and legal purposes.
  • Anonymized usage data, such as analytics metrics, will be retained for performance analysis but will not include identifiable information.
  • Content shared publicly (e.g., votes, reactions) may remain visible under an anonymized user tag.
This ensures that Campusly complies with regulatory requirements and can provide a seamless experience for other users.

Timeframe
Account deletion requests are typically processed within 15 business days. You will receive updates via email, including confirmation once the process is complete. If additional verification is needed, this may extend the timeline slightly.

Impact of Account Deletion
Deleting your account will result in:
  • Loss of access to the Campusly platform, including all features and services.
  • Removal of your profile from search results and public views.
  • Permanent deletion of any content and data associated with your account.
If you wish to return to Campusly after deleting your account, you will need to create a new account, as the process is irreversible.

Contact Us
For questions or assistance with account deletion, please contact us: Our team is available to help and will respond to your query within 24-48 hours.