Refund Policy


Last updated: December 01, 2024

At Campusly, we strive to deliver value through our SaaS platform, offering features and services that cater to your campus needs. By subscribing to our services, you acknowledge and agree to the terms outlined in this Refund Policy.

No Refund Policy

As a general rule, Campusly does not provide refunds for any payments made, including but not limited to subscription fees, in-app purchases, or other charges.

This policy applies to all users, regardless of usage frequency, cancellation, or account inactivity.

Exceptional Cases

While refunds are not provided in regular circumstances, we may review requests in the following scenarios:

  • Billing Errors: If you were charged incorrectly or for an amount not agreed upon, you may request a review of the transaction.
  • Unauthorized Transactions: If a payment was made without your authorization, please contact us immediately with relevant details for investigation.
  • Non-Delivery of Services: If our platform fails to deliver a core service promised during the active subscription period due to a technical fault directly attributable to us, we may assess the situation on a case-by-case basis.

Process for Exceptional Refund Requests

  1. Submit a Request: Email us at support@campusly.app with the subject line: "Refund Request – [Your Issue]" and include:
    • Transaction details
    • Reason for the request
    • Relevant evidence (if applicable)
  2. Review Timeline: Our team will review your request and respond within 7 business days.
  3. Outcome: If your request meets the criteria for an exception, the refund will be processed to the original payment method within 10 business days.

Changes to this Policy

We reserve the right to amend this Refund Policy at any time. Any updates will be posted on this page, and continued use of our services constitutes acceptance of the updated terms.

For questions or concerns about this policy, please contact us at support@campusly.app.